Cancellation Policy
In order to continue providing the highest quality services to our clients, Prestige Wellness Salon & Spa has a Cancellation, No-Show, and Late Appointment policy. We understand that your time is valuable, as is ours. As a courtesy, we send a reminder to confirm your service appointments at least 24-48 hours prior to your scheduled appointment.
Cancellations
We request at least 24 hours notice for cancellations. Please call us and if you have to cancel.
As a courtesy you will receive a reminder text 48 hours before your actual appointment. We understand that emergencies happen and will discuss last minute cancellations with you.
Late Arrivals
We know that life can be hectic and that sometimes there are things that are out of your control - we totally get it! Please call us if you think you will arrive late for your appointment. If you arrive late, we will try to adjust our schedule and take you at the later time. However, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your technician will determine if there is enough time remaining to start a service. If there isn't, we may ask you to reschedule your visit for another day.
Regardless of the length of of the service you are actually given, you will still be responsible for the cost of the "full" appointment.
No Shows
If you NO SHOW after your appointment confirmation 48 hours prior, you will be required to pay the following:
First time: 50% of what your service total would have been
Second time: 100% due of what your service total would have been